Most businesses, both large and small, maintain some kind of customer contact center. No matter what niche your business operates in, customer/client satisfaction is one of the biggest keys to long term success, so getting customer service right is a must. Read more
One day last October large numbers of the US’ favorite Internet sites went dark; Spotify, Reddit, Airbnb, Etsy and even Twitter went down, victims of a huge DDOS attack.
This is, unfortunately, not that unusual, it happens with increasing frequency. What was different however was that when the tech ‘post-mortem’ on the situation was completed it was reported that the hackers had used the Internet of Things to wreak their havoc. Read more