When the auto attendant was first introduced it was something of a novelty, and to some, a worry. As such systems have evolved some people have chosen, often out of financial necessity, to replace a human telephone receptionist with an almost fully automated call answering and call routing auto attendant. But which is the better alternative for a small to midsize business in the 21st century? Read more
May 12, 2017 was a dark day for a number of big companies and systems. A ransomware attack that became known as WannaCry was unleashed thanks to an exploit, Eternal Blue, that was ‘stolen’ from the NSA last year and the havoc is wrecked for a few days will take a long time to recover from. Britain’s entire National Health Service was taken down, resulting in real life health crises for patients, the Spanish telecom giant Telefonica was knocked out for days and in fact companies in 150 different countries were affected, including in the US. Read more
The term ‘Internet of Things’ does sound a little bit like a line from a sci-fi movie, but it’s becoming more and more of a reality every day, especially in the workplace. Forward thinking entrepreneurs and technophiles are taking advantage of an increasing number of new technologies that make use of the iOT concept to help boost productivity, increase security, improve employee satisfaction and more.
Not all of these technologies are within the financial reach of a smaller business right now perhaps – although some certainly are – but as they become more commonly used like everything else in the hardware world the price is bound to drop, so they are worth keeping mind. Read more